EMR Software Vendor Questions

emr software, electronic medical records

EMR Software Vendor Questions



While EMR software vendors are quick to showcase their product features, clients often say they buy EMR software based on features and abandon it based on lack of support. Before investing in EMR software, potential clients should determine the company level of customer satisfaction and commitment. Assess the strength of your EMR vendor and predict long term success with the following questions:





    1. How long has your EMR software company been in business?

      • How much does your company spend on EMR research and development?
      • Was your electronic medical records software designed by practicing clinicians?

    2. Does your EMR system include practice management software?

    3. Is your system ASP or client-server EMR software?

    4. EMR software upgrades:

      • When was the latest EMR upgrade?
      • When will the next be released?
      • Can the customer do it without technical help?
      • Are upgrades downloadable from your website?
      • Are installation instructions and manuals included?

    5. Are manuals available for the electronic medical record software?

    6. Are HL7 and HIPAA compliance functioning in your EMR software system ?

    7. Customizations:

      • Are the reports customizable?
      • Will the EMR vendor sign a written commitment for promises regarding future customization or enhancements?

    8. Electronic medical record costs:

      • Do EMR software update costs include tech support and are bug-fix costs extra?
      • What is the cost per physician license?
      • Do price increases affect existing customers?
      • Are upgrade costs included in the annual fee?

    9. Customer base:

      • What percentages of customers keep their annual EMR software support contract current?
      • Do you have any existing clients in our specialty?
      • How much training is required?

    10. Can I talk to a customer who implemented your EMR software in the last 6 months?

      • What did you learn during the EMR implementation that you would like to have known beforehand?
      • If you were doing the EMR network implementation again, what would you do differently?



    These EMR software facts provide insight as to why using a PAR 3 electronic medical record software is a great value for clinicians in long-term care and office practice. Leading the way with patent pending medication reconciliation software technology to reduce medication errors. Electronic medical record synchronization and web hosting EMR software link your practice together for data sharing.





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